WordPress Support, Training, and Consulting from Experts
Cut through the noise. Don’t rely on free WordPress tutorials online for help with your WordPress site. Get personalized training from an expert. We offer monthly training packages and remote WordPress training classes for non-developers teaching modern WordPress website-building.
- Hard to find Immediate WordPress help
- There’s not usually a YouTube video for your specific problem
- Online courses cover too much of what you don’t need.
- ChatGPT can’t SHOW you how to use a page builder.
WordPress Help, Ongoing Support & Training Plans
We offer affordable monthly plans for ongoing WordPress Support and on-demand training. You can save thousands of dollars by skipping bad advice from outdated training classes, useless online courses, irrelevant online tutorials, and expensive consulting fees.
- WordPress Tutorials Video Library
- Live Chat Help and Support
- Private 1:1 Training
- Training support requests
- Custom Video Tutorials
- Premium Plugins Library
- Page & Design Reviews
- Live Chat Support
- Text Message Directly with our Team
WordPress Training & Support Plan Features
Supercharge your team's capabilities to use WordPress
Real-time Help
Contact us through our live chat or text message (depending on your plan)
Screen-sharing calls
Easily schedule a call with us. You’ll meet face-to-face virtually with a seasoned WordPress professional.
Support Tickets
The WordPress ecosystem is constantly evolving, with updates to plugins, themes, and core software. Compatibility issues can arise when components are not synchronized. Regular maintenance ensures that all elements of your website are compatible and working harmoniously. Our support includes thorough testing and adjustments to prevent conflicts that could disrupt your site's functionality.
Custom Video Tutorials
Even the most robust websites encounter occasional issues. Having a dedicated support team ensures that technical problems are resolved quickly and efficiently. Our WordPress maintenance and support service provides you with expert assistance, ready to troubleshoot any issues that arise, minimizing disruptions and ensuring your website remains accessible and functional.
Video Library
You can access our members-only exclusive content. Learn basic to advanced editing and page building in WordPress. These tips and strategies are unlike those you’ll find free online.
Client Login
You’ll get an account portal where you can send us a submit request, view invoices, watch your custom video tutorials, access our video library, schedule a call, and live chat with us.
WordPress Maintenance Services
Unmetered Customer Support
Support for customer requests usually consists of questions and administrative help that take 15 minutes or less to resolve. Managing website users and troubleshooting help with using WordPress. Unmetered Customer Support means you can freely ask for support without worrying about a cap or limit. Unmetered Customer Support is subject to our terms and conditions.
Website Issue and Incident resolution
Report a problem or issue that has occurred. Ask for a correction or request technical troubleshooting. These requests usually take 1 hour or less to resolve. They are typically broken plugin settings, website bugs, and minor content corrections (broken images, links, spacing, alignments) that take 1 hour or less to resolve.
Website Uptime Monitoring
We monitor your website's uptime with real-time alerts, and if it goes down, we are notified immediately so that we can try to remedy the issue.his means you get a high-quality product that grows with your business, ensuring long-term value and success.
WordPress Managed Hosting + SSL + CDN
Our plans incorporate Active Hosting, Afteractive’s Managed WordPress Hosting Solution. Gone are the days of settling for subpar shared hosting options. Our platform, powered by Google Cloud, eliminates the need for resource sharing typically associated with shared hosting. This ensures that your site’s performance and security remain unaffected by others. Our servers are meticulously optimized for peak WordPress performance and security. We proactively monitor and address the latest security vulnerabilities to significantly minimize the risk of your site being compromised. When you contact us, you’ll be connected with a genuine human being, providing a personalized and attentive customer experience instead of dealing with an automated chatbot.
Daily Website Vulnerability & Security Scans
Daily security checks for malware and security vulnerabilities. We configure your site to send alerts so we can react to threats immediately. Malware scanning is essential, but it means you’re acting after being compromised. We help prevent vulnerabilities from being exploited. Included in this plan is the PatchStack plugin vulnerability scanning and virtual patches. We receive automatic virtual patches and firewall rules for vulnerabilities found in plugins before they can be exploited and until a security update becomes available. We also detect and handle new vulnerabilities in WordPress core, plugins, and themes 48 hours before they are made public to the database.
Premium Plugins Library
We use the best WordPress plugins available. These plugins come at a cost, but you pay nothing in license fees for any premium plugin we use that we have a developer/unlimited site license for. You may be billed for a Premium Plugins Subscription if you require a plugin that is not part of our free plugins library.
Email Deliverability Service
SendGrid email delivery service is included in your plan. If you have less than 100 emails per month, this service will be at no additional cost to you. You must pay for this service if you need more than 100 emails monthly. Rates are between $15 and $30 per month on average. Optionally, you can connect your site to an SMTP mail account, and we’ll set up the WordPress plugin to connect to the account at no additional cost.
Weekly Plugin Updates
Our Weekly Plugin Updates service ensures your WordPress website is always running smoothly and securely. Plugins are essential for extending the functionality of your site, but they can also introduce vulnerabilities if not updated regularly. Weekly updates are performed to any plugins due for an update, ensuring compatibility with the latest WordPress core updates. We run each update through a safe update process and visual regression testing and error checks to ensure the update does not apply to your site with problems. We also manually update plugins critical to the site's functionality.
Immediate responses to critical issues
We give you with peace of mind, knowing that any significant issues affecting your WordPress website will be handled swiftly and professionally. Whether it’s a sudden page error, a plugin malfunction, or unexpected downtime, our dedicated support team is available to address and resolve these problems as they arise. We prioritize critical issues, ensuring that your website remains operational and secure, minimizing any potential disruption to your business. With our proactive approach and expert intervention, you can trust that your website is in safe hands, allowing you to focus on what matters most—your business.
Daily Secure Cloud Backups
Your website files and database will be backed up every 24 hours. We keep a history of your backups for a full 90 days. Our Premium backups are also available, which backup the site incrementally with every update made. Real-time backups are especially important for sites running WooCommerce.
Book a consultation
Our web design services modernize your tech and help establish a solid foundation for your business, enhancing brand awareness, driving traffic to your site, generating new leads, and improving conversion rates.
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