Orlando WordPress Maintenance Company

Yes, we do! All our plans give you access to our dedicated and private support number. You can reach us in several ways, including text messages and phone calls for urgent needs, email and help desk ticket submissions for high-priority and regular priority requests and inquiries.

Unmetered Customer Support means you can freely ask for support without worrying about a cap or limit. Unmetered Customer Support is subject to our terms and conditions. Our terms are available to clients who are interested in our plans. Support for customer requests, usually questions and administrative help that take 15 minutes or less to resolve. Managing website users and troubleshooting help with using WordPress.

Website edits are tasks that generally take 15 minutes or less to complete, including: Edits to existing content or images, Changing plugin settings, Text formatting adjustments, Menu updates, Form changes, any non-coding, dashboard-only changes are considered minor changes.

Website issues and incidents are tasks that normally take 30 minutes or less to complete, including: Plugin issues, Website errors or bugs, Minor content corrections (broken image, links,), Website style corrections (spacing, alignments)

Our website care plans do not include the following: Custom development or coding changes, Graphic design, Building out new pages or website features, Content creation tasks include creating pages or blog posts and loading them with content. The good news is we can provide you with a separate quote. These requests are typically development and technical services that take more than 1 hour to complete such as website enhancements, website bugs, and content updates.

No, we currently do not support WooCommerce. WooCommerce websites require require dedicated support and additional resources for these sites to run smoothly. We recently have shifted our focus and no longer support WooCommerce. We recommend platforms such as SureCart, Crystallize, or Shopify.

No, these builders are problematic and are costly to maintain for everyone involved. We are happy to provide a quote to convert your site to the new, native WordPress Block Editor.

No! We can support your website on your hosting platform. However, our hosting is included with Active Maintain plans and above and often is an upgrade to your existing hosting. Because we handle it all and use non-shared hosting optimized for speed, performance, and security, we recommend migrating to our hosting platform for improved support.

Maintaining an up-to-date WordPress website is vital for both security and functionality. Trusted sources such as Sucuri.com reveal that many hacked websites are attributed to outdated WordPress installations and plugins. In fact, studies show that approximately 44% of hacked WordPress sites were running outdated versions at the time of the attack.

WordPress plugins, widely used for added functionality, release regular updates to enhance security, introduce new features, and address vulnerabilities. Outdated plugins pose a serious risk, making their maintenance and updates the top priority in website security. Neglecting this crucial aspect can leave your site vulnerable to attacks, compromising its integrity.

Furthermore, the core WordPress platform receives monthly updates that improve security and performance and may introduce new features. Keeping the core platform up to date is essential to benefit from these advancements and ensure a secure website.

In addition, maintaining compatibility among plugins, themes, and the core WordPress platform is crucial. Regular updates are necessary to ensure seamless compatibility within the system. Failing to perform regular maintenance and updates can result in compatibility issues, leading to a loss of functionality or even a complete website breakdown.

You can effectively safeguard your website by staying proactive in performing necessary maintenance tasks and regularly updating both plugins and the core WordPress platform. This reduces the risk of security vulnerabilities and enhances performance and maintains the seamless functionality of your site.

By prioritizing regular maintenance and staying updated with the latest security patches, you'll protect your WordPress website. Doing so establishes a robust defense against potential hacking attempts and ensures a secure and reliable online presence.

Afteractive can help manage your website and digital marketing. However. when you hire Afteractive to only maintain your site, we are not taking over as your website manager. What does this mean? This means you are responsible for keeping track of your initiatives, such as Google Analytics tracking, Tag Manager, cookie consent policies, privacy, consistency among pages, missing images or content, page organization, security requirements, etc.… We will assist, provide guidance, and install functionality. Still, we are not tracking your initiative or taking the initiative most of the time; this falls under the client’s responsibility. It is up to you to report issues and problems. If you have a small site and need website management, we can provide a quote for this type of management work typically assigned to the website owner or their associates.